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Our website address is: https://www.hyqual.com

Terms of Use

1. Important disclaimer

While Hyqual Australia has made every effort to ensure the information contained in the website is free from error, Hyqual Australia does not warrant the accuracy, completeness or adequacy of the information in this website. All information is subject to change without notice. Hyqual Australia does not guarantee that Hyqual Australia’s website or third party websites will be free from viruses. While all reasonable care has been taken in the preparation of the material contained on this website, Hyqual Australia and each party providing material displayed on this website disclaim liability to all persons in relation to any action(s) taken on the basis of currency of material or any loss or damage suffered in connection with that material. You should make your own enquiries before entering into any transaction on the basis of the material on this website.

2. Copyright

Save and except for third party content, all the content of this website and downloads from it are owned directly or licensed by Hyqual Australia.
All rights reserved. You are responsible for obeying all applicable copyright laws. You may access and display these pages on a computer, monitor or other video display device and make a print copy of any whole page or pages on this website for your personal use only, but only if you: (a) do not modify the copy from how it appears on Hyqual Australia’s website (unless expressly authorised by Hyqual Australia) (b) include the above copyright notice on the copy. All other use, copying or reproduction of any part of this website is strictly prohibited. Without limiting the foregoing you must not reproduce, frame, transmit (including broadcast), adapt link to, or otherwise use any of the material on the website including audio and video excerpts without the prior written approval of Hyqual Australia. For permission to reproduce any material, a request in writing is to be made to Hyqual Australia’s Legal Business Unit.

3. Links to other websites

This website contains links to websites maintained by other organisations. Hyqual Australia does not provide any warranty or take any responsibility or liability for the accuracy, source or any other aspect of those websites. The links are provided solely for your convenience and do not indicate, express or imply, any endorsement by Hyqual Australia of the website(s) or the products and services provided there. You access those websites and use the information, products and services solely at your own risk.

4. Trademark notice

This website includes registered trademarks. Unless otherwise indicated they are owned by Hyqual Australia in Australia and may be the subject of rights in other countries. You must not use Hyqual Australia’s trademarks except: (a) by saving or printing out a copy of Hyqual Australia’s website as permitted by the copyright notice above (b) as permitted by written agreement from Hyqual Australia, You grant Hyqual Australia an irrevocable right and royalty-free licence to copy and adapt any material you generate through use of any feedback facility, to the extent necessary to provide the facilities, or to promote the facilities or any other service of Hyqual Australia.

5. Invalid terms and conditions

In the event that any or any part of the terms contained in these terms of use are determined by a court to be invalid, unlawful or unenforceable, then such term/s shall be severed from the remaining terms.

6. Website unavailability

Hyqual Australia does not accept responsibility in the event that the website is unavailable to you due to any computer downtime, malfunction or such other event outside the control of Hyqual Australia.

7. Limitation of liability

To the extent permitted by law, Hyqual Australia, its employees, agents and consultants exclude all liability for any loss or damage claims and expenses including but not limited to legal costs, indirect special or consequential loss or damage arising out of the information on Hyqual Australia’s website or to third-party content. Where any law prohibits the exclusion of such liability, Hyqual Australia limits its liability to the resupply of the information.

8. Variation of terms of use

Hyqual Australia reserves the right to vary these terms and conditions from time to time and to notify you of such variation by any means as Hyqual Australia thinks fit. Any variation shall become effective upon such notification.

9. Jurisdiction

This website (excluding any linked third-party websites) is controlled by Hyqual Australia. By accessing this website you accept that any disputes arising out of your use of this website or its contents shall be governed by the courts having jurisdiction in the State of Queensland in Australia in accordance with the laws in force in the State of Queensland in Australia. This website may be accessed throughout Australia and overseas. Hyqual Australia makes no representation that the material on this website complies with the laws of any country outside Australia. If you access this website from outside Australia you are responsible for ensuring compliance with all applicable laws in the place where you are located.

Privacy Policy

Under current legislation, we are required to provide you with our Privacy Policy.
WE encourage you to read this, to ensure you are aware of how we protect the personal information you provide to us.


Hyqual Australia Pty. Ltd. (ABN 90 204 824 281) is the supplier for the range of products listed on our web site. You can contact us in writing or by phoning our Customer Service Hotline.

At Hyqual Australia we aim to provide you with the best possible service and in doing so we are committed to protecting your privacy.

What does “personal information” mean?

Personal information is any information about you that identifies you or by which your identity can be reasonably determined.

What information do we collect and why do we collect it?

When you register on our web site or purchase goods or services from us, you will need to provide us with your personal details, including:

We need your identification details to process your purchase, manage your account, ensure that you receive your requested goods or service and provide you with information about your purchased products from time to time.

When a request for information or a request for support is received, we will ask for details about your account or other commercial information to establish eligibility.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

How do we collect personal information?

We collect information about you through our product purchase process, through news letter registration, through request for sales or support actions and through various other forms.

How do we use information we collect?

Generally, we only use personal information that we collect from you for the purpose of managing your customer account.

We may also use the personal information we collect to occasionally notify you about:

Do we disclose your personal information to anyone?

Hyqual Australia may disclose your personal information in certain circumstances. Generally, we do not disclose your personal information to any third party, unless that party is contracted to Hyqual Australia to provide administrative services or activities on our behalf and that party is bound by the same privacy rules we follow.

Some examples of parties outside Hyqual Australia, to whom we may disclose your personal information and the reason for disclosure, are:-

Sometimes, if there is a dispute about a benefit we may disclose personal information about you to other experts such as legal advisers.

Occasionally, we are required or authorised by law to disclose your personal information. For example, we may disclose your personal information to the Australian Taxation Office following a direction issued under taxation laws or to a Court in response to a subpoena.

We may disclose your personal information to third parties where you give us written permission to do so (for example, to a professional body with whom you are a member).

Can you access the personal information we hold about you?

You may request access to any of the personal information we hold about you. A summary of personal information such as your customer, name and address details, contact telephone numbers, is available to you by calling us on 61 7 5492 7122.

For security reasons however, we will not give information over the telephone unless the person making the enquiry is able to answer a list of questions to confirm their identity. You cannot access information about any other customer.

Hyqual Australia may retain your personal information for a period of time after you have ceased your relationship with us. When we believe it is no longer necessary to hold your personal information in our archiving system we attend to the secure destruction or deletion of your personal information.

How do we protect your information and ensure it is accurate?

Only authorised staff who are employed under strict confidentiality agreements have access to your personal details. The administration systems used to manage your account information incorporates the use of secure hardware and software products which protect against unauthorised access. All hard copies with your personal details are also protected in our secure archiving system.

We also try to ensure that the information we hold about prospective customers and customers remains accurate, complete and up-to-date. When you are a customer ongoing, communications will be sent out, you will be asked to notify any changes in your personal information. Sometimes when you make an enquiry we will ask you if our records of your details are up-to-date.

Dealing with Hyqual Australia via the Internet

You may have concerns about the personal information collected about you online or the security of your personal information that may be exchanged between us online.

Information collected about you online:

The Hyqual Australia Website provides a number of services to you.

Security of your personal information online:

Generally email is not a secure way to communicate. However, our Website uses industry standard security protocols to protect the personal information you disclose in using our online facilities.

Who should you contact if you have any questions regarding our Privacy Policy?

We have appointed a dedicated Privacy Officer to answer your queries relating to your privacy. Contact details appear below:

T: 61 7 5492 7122
F: 61 7 5492 7144
E: hyqual@bigpond.com

Write to:

Hyqual Australia
PO Box 3736
Caloundra DC 4551 Q AUSTRALIA

Can you complain about a breach of your privacy?

If you believe that we have not protected your personal information as set out in this Privacy Policy you may lodge a complaint with us in any of the following ways:

T: 61 7 5492 7122
F: 61 7 5492 7144
E: hyqual@bigpond.com

Write to:

Hyqual Australia
PO Box 3736
Caloundra DC 4551 Q AUSTRALIA

What if you are not satisfied with our response?

If you are not satisfied with the result of your complaint to Hyqual Australia, you can refer your complaint to the Federal Privacy Commissioner.

You can contact the Australian Federal Privacy Commissioner by:

T: 1300 363 992

Write to:
Director of Complaints
Office of the Federal Privacy Commissioner
GPO Box 5218