GUILFOYLE FUNERAL SERVICES
Guilfoyle Funeral Services are an integral part of the local community, guiding and supporting families throughout the region during the difficult time surrounding the death of a loved one.
We are seeking a Funeral Director to join our team on a full time-basis with the flexibility of working between our Mareeba and Atherton Offices and being willing to partaking in a rotating On-Call roster when needed. We are looking for someone who also has the passion for our community and a willingness to support families in their time of need. The successful candidate must have a caring and understanding nature whilst demonstrating our values of empathy, compassion, respect, professionalism, and excellence.
You will oversee, direct, and coordinate all aspects of funeral services including body preparation, viewings, services, burials, and cremations, while providing caring support and advice to families and friends of the deceased. As a Funeral Director it is also essential that you actively contribute to a friendly and positive working environment where business outcomes, customer service and staff cooperation are the focus.
Your responsibilities as a Funeral Director will be achieved through excellent interpersonal skills and by meticulous attention to detail in organising funerals. Each funeral will reflect the individual situation & preferences of each family as decided by them after the full product and service options have been presented to them.
The nature of funeral services requires staff to be multi-skilled and to work cooperatively with their team. At times you may be required to perform duties not specified in this job description to support the operations of the funeral home and to ensure good customer service.
As a Funeral Director you will report to the Business Owners and the Manager.
Duties/Responsibilities:
- Funeral duties including making arrangements for and conducting funerals.
- Provide knowledgeable and caring support to family and friends of deceased; meet with family and/or friends of the deceased to discuss the nature and time of funeral arrangements to be conducted. Identifying specific funeral service needs with sensitivity to client grief as well as their personal beliefs, traditions, rituals, and special requests.
- Provide exceptional customer service at all levels of contact from face-to-face contact, email correspondence to telephone conversations.
- Complete the necessary Funeral documentation correctly, confirming with families that all documented details, eg. spelling of names, are correct. Ensuring the family representative signs of on the funeral service agreement/contract.
- Explain costs and payment terms clearly.
- Tactfully discuss the options and preference for disposition of the remains.
- Coordinate practical arrangements for the funeral that are respectful, professional, timely, and sensitive. This may include transferring the body to the burial site or arranging viewings and services.
- Transfer of deceased and funeral preparation duties including working in the mortuary
- Liaise with service providers, such as clergy, florist, newspapers, and other suppliers.
- Make arrangements with cemeteries & stonemason for scheduling, opening, and closing of gravesites/mausoleums/vaults, as necessary.
- Oversee the submitting of death notices, obituaries, and related paperwork to government agencies and preferred newspapers or other appropriate media.
- Contributing to the maintenance and cleaning of both the funeral home facilities and motor vehicles
- Ensuring you are well presented with clean & tidy uniform (including polished shoes) and well groomed.
- Performs other related duties as assigned.
To be successful in this role you DO NOT have to have experience in the funeral industry, but you MUST possess the following:
- Emotional intelligence and demonstrating the organisations values.
- Well-developed interpersonal skills and the highest level of personal grooming standards.
- Excellent written and verbal communication skills.
- Ability to work as part of a team as well as individually.
- Ability to carry out duties in a safe manner in accordance with WHS.
- Being physically fit to carry out the duties of a funeral director.
- Unrestricted drivers licence.
Applications can be emailed directly to: